The staff at Vermont Vet would like to know how well we are looking after you and your pets. Please take a few minutes to answer the survey below. Your participation is voluntary and your comments will remain anonymous if you choose. However, your responses will be helpful to our staff and allow us to improve our services, so we urge you to participate. Thank you for your assistance.

1) Are you the person primarily responsible for selecting veterinary services in your household? (please answer yes or no) yes no If not, who in your household is responsible? 2) Where do you live? (Town & postcode) 3) What is your age? (years) 4) What is your gender? male female 5) Please type in the box below, how many of the following animals you seek veterinary services for? Cats, Dogs, Birds, Rabbits, Guinea Pigs. 6) Are you a breeder, groomer or trainer? yes no 7) How did you first hear about us? 8) Why did you choose Vermont Value Vet? 9) How many years have you been coming to Vermont Value Vet? 10) On average, how many times a year do you visit us with your animals? 11) On average, how many times a year do you visit us solely to purchase drugs or medicines (without your animals) 12) Which veterinarian do you usually see during your visits? 13) What services do you usually use during your visits? (Please add corresponding number into the text box below; ie: 1, 3 = General Examination & Non-emergency illness / injury) 1. General Examination 2. Emergency Illness / injury 3. Non-emergency illness / injury 4. Grooming / boarding 5. Spey / castrate 6. Laboratory tests only 7. Vaccines / boosters 14) What other services would you like to see offered? 15) How good are we at meeting your needs and expectations? How satisfied are you with our services? Please rate our performance in the following areas by selecting from the drop down; a) Courtesy in scheduling appointments Excellent Good Average Poor b) Receptionists telephone manner / friendliness Excellent Good Average Poor c) Convenience of opening hours and operation Excellent Good Average Poor d) Convenience of location Excellent Good Average Poor e) Cleanliness of waiting room / facility Excellent Good Average Poor f) Waiting time to see the doctor Excellent Good Average Poor g) Condition of equipment and facility Excellent Good Average Poor h) Veterinary surgeon's manner / friendliness Excellent Good Average Poor i) Veterinary surgeon's explanation of diagnosis and prognosis Excellent Good Average Poor j) Quality of medical care Excellent Good Average Poor k) Non-medical care and treatment of animal Excellent Good Average Poor l) Discharge and home care instructions Excellent Good Average Poor m) Availability of emergency services Excellent Good Average Poor n) Availability of educational programs and advice on care and treatment Excellent Good Average Poor o) Availability of ancillary services, such as boarding Excellent Good Average Poor p) Explanation of fees and / or estimates Excellent Good Average Poor q) Reputation of facility Excellent Good Average Poor r) If you answered "poor" to any of the above, please explain and add any suggestions you may have 16) What is your overall impression of our veterinary serivces? 17) What do you like most about our veterinary services? 18) What do you like least about our veterinary services? 19) Is there any member of staff whom you feel should be commended for providing exceptional care & services? 20) How likely are you to use our services the next time you need veterinary care for your animal? highly likely unlikely not sure 21) If you are not sure or would not visit again, please help us to improve by sharing your reasons below; 22) How likely are you to recommend our services to other animal owners? highly likely unlikely not sure 23) If you are not sure or would not recommend our services, please help us to improve by sharing your resons below; Your full name (optional) Your address (optional) Your email address (optional) Your telephone number (optional) Is there anything else you'd like to tell us? Information you submit is treated as confidential and for our use only. We will not share your information with any third parties.     Type the following: For security purposes, please type the letters in the image.

 

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